Refund and Returns Policy

refund and returns policy

At abaj.in, we strive to provide you with the best quality perfumes and ensure your satisfaction with every purchase. However, we understand that there may be situations where you might need to return or seek a refund for a product. This Refund and Returns Policy outlines our guidelines for such cases.

1. Return Eligibility:

1.1. To be eligible for a return, the product must be unused, unopened, and in its original packaging. It should be in the same condition as when you received it.

1.2. Returns are generally accepted within [15] days from the date of delivery. Please contact our customer support team or refer to the specific product page for the applicable return period for each item.

2. Return Process:

2.1. To initiate a return, please contact our customer support team within the designated return period. You can reach out to us via [email/phone number/live chat] and provide the following details:

Order number
Product name
Reason for return
Email ID: dineshmunzatz@gmail.com

Phone No: +917021984536

2.2. Our customer support team will guide you through the return process, which may include providing you with a return authorization (RA) number and instructions for returning the product.

2.3. Ensure that the product is securely packaged to prevent any damage during transit. We recommend using the original packaging or suitable packaging to protect the item.

2.4. You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

3. Refund Process:

3.1. Once we receive the returned product and verify its eligibility, we will proceed with the refund process.

3.2. If the return meets the required criteria, we will initiate a refund to your original payment method or provide store credit as per your preference.

3.3. The refund amount will generally include the purchase price of the returned product, excluding any shipping charges, unless the return is due to our error.

3.4. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

4. Non-Returnable Items:

4.1. For hygiene and safety reasons, certain items may not be eligible for return. These may include opened or used perfumes, testers, or any product that cannot be resold due to health and safety regulations.

4.2. In case of any concerns or issues with such products, please contact our customer support team, and we will do our best to assist you.

5. Damaged or Defective Products:

5.1. If you receive a damaged or defective product, please contact our customer support team within [15] days of delivery. We may request additional information or evidence, such as photographs, to assess the issue.

5.2. Depending on the specific circumstances, we will provide a replacement, issue a refund, or offer a store credit for the damaged or defective product.

6. Customer Support:

If you have any questions, concerns, or need assistance with the return or refund process, please don’t hesitate to reach out to our customer support team. You can contact us via [email/phone number/live chat], and we will be happy to help.

Email ID: dineshmunzatz@gmail.com

Phone No: +917021984536

Track Order

Account

Cart